Shipping policy

Shipping Policy

Thank you for shopping with PokeMena. Below you will find all the information regarding our shipping process, delivery times, and costs.

Order Processing
All orders are processed within 1 business day. Orders placed after business hours, on weekends, or public holidays will be processed on the next working day. Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Rates
Shipping fees are calculated at checkout based on your location and selected shipping method.

• UAE (Dubai): AED 30 flat rate

• UAE (Other Emirates): Rates calculated at checkout

• International Shipping: Rates vary depending on destination and carrier

From time to time, we may offer free or discounted shipping promotions.

Delivery Times
Estimated delivery times are as follows:

• Dubai: 1–2 business days

• UAE (other Emirates): 2–4 business days

• International: 5–10 business days

Please note that delivery times are estimates and may vary due to factors outside our control, such as customs delays or courier disruptions.

International Orders & Customs
For international shipments, customers are responsible for any customs duties, taxes, or import fees imposed by their country. PokeMena is not responsible for delays caused by customs.

Order Tracking
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment in real time.

Incorrect Address
Please ensure your shipping address is accurate at checkout. PokeMena is not responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Delayed Shipments
If your order is significantly delayed or appears lost, please contact us and we will assist in resolving the issue with the courier.

Contact Us
If you have any questions regarding shipping, feel free to contact our support team at any time.